The Complaints Department will respond immediately to each customer’s request and provide a reply. If you do not receive the parcel on time, please, in particular, submit an electronic complaint on our site or call Cargus Hotline at 021 9330 or 0219282.
If your pacel has been demage in order to increase security during the coronavirus pandemic, we have launched a short electronic damage report that you can complete online here.
In the event of a parcel lost, you can apply for compensation. Please submit an official complaint using the the same electronic form. Such a report will go to our Complaints Department, which will consider the submitted application.
All details regarding compensation for loss, partial loss or damage to shipments can be found in our regulations of courier items in the footer of the page – details in the Regulations for the provision of postal and shipping services in section 13